Return Policy - pgypal

This Return Policy is operated by Hunchun Ruishi Garment Co., Ltd. and governed by the laws of the People’s Republic of China. It applies to all orders of women’s dresses, tops, skirts and bottoms purchased via https://www.pgypal.com/. This policy outlines return eligibility, shipping responsibilities, return warehouse details and refund timelines for all global customers.

1. Return Request Window

You may submit a return request within 30 calendar days after you receive your package. Once our customer service approves your return application, you need to dispatch the returned goods within 7 calendar days. Requests submitted after the 30-day window or shipments made after the 7-day dispatch deadline will not be accepted.

2. Item Eligibility for Returns

Items can only be returned when all of these requirements are met:

  • The garment remains unworn, unwashed, free of stains, odors, scratches or damage.
  • Original tags, labels and retail packaging are fully attached and intact.

The following items cannot be returned or refunded:

  • Products marked “Final Sale” on product pages.
  • Items worn, altered, laundered or damaged by customer use, improper storage or artificial causes.

3. Return Destination & Shipping Liability

All returns must be shipped to our warehouse located in Mainland China. No overseas return address is available.

For returns due to size preference, style mismatch or change of mind: the buyer shall bear all international return shipping fees, customs duties and any related surcharges. Estimated return freight cost range: $25–$60, depending on your resident country, parcel weight and courier service selected. The original outbound shipping cost we provided for your order is non-refundable.

If the return is caused by our error (wrong item sent, manufacturing defect), we will cover the return shipping cost. Please supply clear photos or videos of the defective or incorrect goods for verification.

Return Warehouse Address: Shop 001, 2nd Floor, Hunchun Shopping Center, Xin’an Street, Hunchun City, Yanbian Korean Autonomous Prefecture, Jilin Province, P.R.China

4. Return Workflow

  1. Send return application to support@pgypal.com with your order number and reason for return.
  2. Wait for official approval and obtain the RMA (Return Merchandise Authorization) number.
  3. Ship your parcel with the RMA number clearly marked on the outside of the package.
  4. Send the tracking number to our customer service after shipment. Packages sent without prior approval will be rejected.

5. Refund Timeline

Once our warehouse receives, inspects and confirms your returned item meets return requirements, we will initiate your refund within 5–10 business days. Refunds will be issued back to your original payment method. The time for funds to show up in your account depends on your card issuer or payment provider, which normally takes 3–7 additional business days.

6. Company Contact Information

Operating Company: Hunchun Ruishi Garment Co., Ltd.
Website: https://www.pgypal.com/
Service Email: support@pgypal.com
Phone: +86 137 9648 8921
Registered Office Address: Shop 001, 2nd Floor, Hunchun Shopping Center, Xin’an Street, Hunchun City, Yanbian Korean Autonomous Prefecture, Jilin Province, P.R.China

Governing Law: All disputes related to returns and refunds shall be settled under the laws of the People’s Republic of China.